Amazing Chief Citizen Experience Officer (CCXO) 2025

Amazing Chief Citizen Experience Officer (CCXO) 2025. The Pakistan Digital Authority (PDA), established under the Digital Nation Pakistan Act, 2025, is the core institution leading the nation’s ambitious digital transformation. We are seeking a visionary leader for the critical executive position of Chief Citizen Experience Officer (CCXO). This unique and influential role is designed for a seasoned professional with a minimum of 15 years of experience in Business Development and Marketing who can place the citizen at the heart of all digital public services, ensuring simple, seamless, and inclusive access for every Pakistani. This is a one-of-a-kind opportunity to shape the future of digital governance and drive national impact.

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Table of Contents

1- Why Choose the Chief Citizen Experience Officer (CCXO) Role?

The Chief Citizen Experience Officer (CCXO) is the ultimate champion for the citizen within the executive framework. Joining the Pakistan Digital Authority means taking on a C-level position where your strategy directly influences the lives of millions.

National Impact: Lead the national citizen experience strategy, transforming complex government processes into user-friendly digital services across critical sectors like Health, Education, Finance, and Law.
Cutting-Edge Environment: Work at the forefront of ‘Gov-Tech,’ utilizing state-of-the-art technologies (including AI and Digital Public Infrastructure) to create world-class service delivery.
Competitive Package: The PDA offers a market-competitive salary and benefits package commensurate with a senior, C-suite executive role of this national importance.
Career Zenith: This is a career-defining position, offering unparalleled exposure and the chance to work alongside the top digital and policy leaders in Pakistan.

2- Eligibility Criteria for the CCXO Job 2025

The successful candidate for Chief Citizen Experience Officer (CCXO) must be a strategic, results-oriented professional with a demonstrable history of transformative leadership.

Requirement for Amazing Chief Citizen Experience Officer (CCXO) 2025	Detail
Experience	15+ years of senior executive experience.
Field of Experience	Deep expertise in Business Development & Marketing is essential, emphasizing digital service adoption and user engagement.
Education for Amazing Chief Citizen Experience Officer (CCXO) 2025	A Master’s degree in Business Administration (MBA), Public Administration, Public Policy, Computer Science, IT, or a related field is typically required for C-level roles at PDA.
Sector Experience	Proven track record in operations or strategy, with significant experience in public sector, regulatory affairs, or the intersection of government and high-compliance private sectors (e.g., finance, telecom) is highly desirable.
Skills for Amazing Chief Citizen Experience Officer (CCXO) 2025	Strategic vision, operational process re-engineering, digital transformation expertise, and exceptional cross-functional leadership skills.

3- Age Limit for the CCXO Job 2025

The age limit for this professional, senior-level position is Open. The focus is placed squarely on the candidate’s extensive 15 years of relevant executive experience, professional integrity, and proven leadership ability.

4- Required Documents and Application Process for the CCXO Job 2025

Applications for the Amazing Chief Citizen Experience Officer (CCXO) 2025 must be submitted electronically. Only one application per person is allowed.

Required Documents for the CCXO Job 2025

Detailed CV/Resume (Maximum 4 pages).
Attested Copies of all educational degrees and certifications.
Recent Passport-sized Photograph.
Copy of CNIC (Computerized National Identity Card).
Statement of Suitability (Maximum 1,000 words) outlining your experience, vision for citizen experience, and how you will contribute to the PDA’s goals.

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Amazing Chief Citizen Experience Officer (CCXO) 2025

6- How to Apply for the CCXO Job 2025

Compile all the required documents into a single PDF file.
Send the complete file via email to the official PDA careers email address: jobs@pda.gov.pk.
Crucially: The subject line of your email must clearly mention the position title and the position number (if specified in the official advertisement), for example: “Application for Chief Citizen Experience Officer (CCXO).”

The closing date for Amazing Chief Citizen Experience Officer (CCXO) 2025 is 31 December 2025. Government employees must apply through the proper channel and provide a No Objection Certificate (NOC) if shortlisted.

7- FAQs

What is the last date to apply for the Chief Citizen Experience Officer (CCXO) role?

The last date for Amazing Chief Citizen Experience Officer (CCXO) 2025 to submit your application is 31 December 2025.

What is the main focus of the CCXO role at the Pakistan Digital Authority?

The CCXO’s main focus is to lead the national citizen experience strategy, ensuring that all digital public services are user-centric, accessible, and seamless, thereby maximizing citizen satisfaction (CSAT) and driving the adoption of digital services.

Are these positions full-time?

Yes, the Chief Citizen Experience Officer (CCXO) role is a full-time, regular professional executive appointment.

Will I receive travel allowance (TA/DA) for the interview?

No, generally, the Pakistan Digital Authority does not provide TA/DA for tests or interviews. Only shortlisted candidates will be contacted.

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